After-Sales Service Policy

7-Day Return Policy

You may return your product within 7 days of receipt without providing a reason, provided that the product is in its original packaging, undamaged in appearance and functionality, with all accessories intact, and does not affect resale. Return shipping costs are the responsibility of the customer. Please note that for sealed products, if the seal has been broken and the product cannot be resold, returns will not be accepted.

One-Year Comprehensive Warranty

If any product quality issues or performance failures occur within one year of receipt, you may choose to exchange the product for the same model, specification, and price, or have it repaired. All related shipping costs will be covered by DIVINTOK.

Warranty Exclusions

The warranty does not cover the following situations:

Unauthorized modifications to the product;
Damaged, altered, or missing product serial numbers or warranty labels;
Normal wear and tear;
Damage caused by improper operation;
Damage or malfunctions resulting from accidents, misuse, neglect, fire, submersion (beyond the specified usage depth), electrical shock, or other acts of nature;
Unauthorized product modifications or repairs carried out by non-official service centers.

Repair and Replacement Guidelines

Customers must present a valid purchase invoice. If an invoice cannot be provided, the warranty period will begin 90 days after the product's manufacturing date and will last for one year.
Please present the original invoice when requesting repairs.
For eligible replacements, only the faulty part will be replaced. For example, if the main unit is faulty, only the main unit will be replaced. Other parts will not be replaced, and the purchase receipt will be collected along with a replacement certificate.
If the product is severely damaged due to human error and requires factory repair, a paid repair agreement must be signed between the customer and the repair unit; otherwise, it will be considered a waiver of the right to repair.
Products with both quality issues and user-caused damage are not covered under warranty, but paid repair services are available. Material and repair fees will be charged based on the extent of the damage.
Paid repair cases must clearly state the non-warranty reason in the repair record or on the invoice/receipt, and the customer’s signature is required. In the event of customer complaints, the repair unit will be responsible.